Spotify 2021 Wrapped: Launch, crash, technical elitism, and no solution for disappointed users
After weeks of anticipatory promotion, Spotify unleashed its annual “Wrapped” feature yesterday. Unfortunately, the package is available only in the mobile app, and the video presentation requires memory and operating system resources that are unavailable on some phones. The result is a wave of social media complaints that the Wrapped experience crashes quickly, and closes the Spotify app. We present Spotify’s tech requirements, without providing a universally accessible format. We also review the Wrapped personalized playlists, which are quite enjoyable and don’t have special requirements. Continue Reading