New provisions in the UK’s Consumer Rights Act took effect as of Oct. 1. The revamped law includes some rules governing digital retailers such as the iTunes store. Under the guidelines, customers can receive replacements for faulty or broken digital downloads, although they are not eligible for refunds. The retailer may also be required to give financial assistance if their downloaded product infects the customer’s computer with a virus.
Streaming platforms would also be covered by the rules that say goods must be of satisfactory quality based on price and must meet consumer expectations. It seems unlikely that any online music services will see changes in their consumer interactions based on the revisions, but the full updates may be worth a look for businesses operating online in the UK.