James Cridland’s International Radio Trends: Spot-checking radio’s customer service
James Cridland
James Cridland, radio futurologist, is a conference speaker, writer and consultant. He runs the media information website media.info and helps organise the yearly Next Radio conference. He also publishes podnews.net, a daily briefing on podcasting and on-demand, and writes a weekly international radio trends newsletter, at james.crid.land.
Spot-checking your customer service for radio stations. BRILLIANT post from Paige Nienaber that should be shared far and wide. I used to talk about 102.3 Now Radio in Edmonton, Canada which had a rule that the on-air talent’s job included responding to every single email, tweet, Facebook message or SMS that they were sent: but it’s surprising how poor many radio stations are to respond.
Woah. Rutland Radio appears to have discovered an alternate talk topic to ‘my favourite biscuit’ and ‘remember Spangles’. Genius! 😉
Pleased to notice not much change for ABC Radio Brisbane next year (for local programming at any rate). Consistency, even if your schedule is not 100% perfect, is an underrated programming tool.
A really nice bit of television – an “election blind date”. This adds a little bit of politeness to an election, and is such a welcome change from journalists shouting at politicians (or the reverse). Bravo to the BBC News team for trying something different.
TuneIn is appealing against last month’s UK High Court ruling, which has effectively stopped it from linking to overseas radio stations in the UK. But then, so are Warner/Sony, so nobody’s particularly happy with the judgement. (I read it, and saw very little about geo-locking. That’s how you fix this, surely – you don’t go after companies like TuneIn, who are merely linking, you go after the radio stations who are deliberately not geo-locking their streams).
I dont have a subscription to the NZ Herald, but I don’t need it to be able to see the #lazybuggles first paragraph…
